What do tqm mean

In this phase employees have to come up with their problems and queries which need to be addressed. Employees are required to do necessary research and collect relevant data which would help them find solutions to all the problems. In the doing phase, employees develop a solution for the problems defined in planning phase.

Strategies are devised and implemented to overcome the challenges faced by employees. The effectiveness of solutions and strategies is also measured in this stage. Checking phase is the stage where people actually do a comparison analysis of before and after data to confirm the effectiveness of the processes and measure the results. View All Articles. What is Total Quality Management?

Achieving this is accomplished with a laser-focus on the principles of TQM: Customer first. From first contact through purchase and continued support, the customer should always be the main priority. Employee ownership. TQM requires the involvement of every team member to ensure that complete quality control is offered at every level. TQM focuses on the creation and implementation of processes that provide organizations with the ability to find success and repeat it.

Quantifying success and defining the steps taken to get there are essential for successful implementation of TQM. System integration. TQM strategies revolve around leveraging every asset available to the company.

This is best achieved through system integrations that combine disparate parts of the organization into a single, well-oiled machine working in complete synergy. TQM requires every team member to be at their best and to function as a value-adding member of that team. This means communication and transparency is a core tenet of successful TQM practices. Instead, data is leveraged for the improvement of the organization and decisions are made based on quantifiable facts.

Constant improvement. Synonyms Quality Management. Share this Term. Tech moves fast! Stay ahead of the curve with Techopedia! Join nearly , subscribers who receive actionable tech insights from Techopedia. Thank you for subscribing to our newsletter! Integrated system: Although an organization may consist of many different functional specialties often organized into vertically structured departments, it is the horizontal processes interconnecting these functions that are the focus of TQM.

Micro-processes add up to larger processes, and all processes aggregate into the business processes required for defining and implementing strategy. Everyone must understand the vision, mission, and guiding principles as well as the quality policies, objectives, and critical processes of the organization. Business performance must be monitored and communicated continuously. Every organization has a unique work culture, and it is virtually impossible to achieve excellence in its products and services unless a good quality culture has been fostered.

Thus, an integrated system connects business improvement elements in an attempt to continually improve and exceed the expectations of customers, employees, and other stakeholders. This process, called strategic planning or strategic management, includes the formulation of a strategic plan that integrates quality as a core component. Continual improvement: A large aspect of TQM is continual process improvement. Continual improvement drives an organization to be both analytical and creative in finding ways to become more competitive and more effective at meeting stakeholder expectations.

Fact-based decision making: In order to know how well an organization is performing, data on performance measures are necessary. TQM requires that an organization continually collect and analyze data in order to improve decision making accuracy, achieve consensus, and allow prediction based on past history. Communications: During times of organizational change, as well as part of day-to-day operation, effective communications plays a large part in maintaining morale and in motivating employees at all levels.